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NEW
CRUCIAL CONVERSATIONS
Tools for Talking When Stakes are High
228 Pages
By Kerry Patterson, Joseph Grenny, Roy McMillian, and Al Switzler
McGraw-Hill, 2002
Virtually all caregiver conversations about/with cients/patients are crucial. Success/failure in the caregiving process often revolves around communication. This book presents a strategy for effective conversations/communication.
Upon completion of this course, you will be able to:
- Explain the Power of Dialogue
- Discuss How to Speak Persuasively
- Explain How to Blend Intellectual and Emotional Intelligence
| FRN-BRN-CRC-CDMS-CCM-CCWAVES-NCC |
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| NAADAC-LCSW-MFT-CLCP |
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14 Hours |
| Price $85.00 |
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